The revolution in customer service that will transform the way you provide support.

A help desk and customer support platform that centralizes and facilitates the management of inquiries, tickets and customer communications, improving efficiency and customer service satisfaction.

Multichannel Ticketing

Manage customer inquiries from email, phone, live chat and social media, all from a single platform.

Real Time Analysis

Gain valuable insights into team performance and customer satisfaction with real-time analytics and customizable dashboards.

Intelligent Automation

Simplify routine processes and optimize ticket allocation for greater efficiency.

SLA Management

Consistently meets service level agreements (SLAs) to ensure an exceptional customer experience.

Knowledge Base

Creates an easily accessible database with answers to frequently asked questions, reducing the workload of the support team.

Artificial Intelligence-Based Ticketing Management

Artificial intelligence to automatically sort and prioritize incoming tickets.

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Looking for something more advanced?

We have what you are looking for, introducing Freshworks Customer Service Suite.

All-in-one solution

It combines Freshdesk functionalities with Freshchat (live chat) and optional add-ons such as Freshcaller (telephone support).

Advanced functions

Project management tools, gamification for agents, chatbots with artificial intelligence technology.

More Integrations

Integrates with a wider range of enterprise applications.

Need help figuring out how this platform aligns with your needs?

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