Freshworks' focus on customer management, IT, sales and marketing makes it a strategic partner for organizations of all sizes.

Omnichannel

Interact with your customers through multiple channels, such as email, chat, social media and telephone.

Automations

Tasks such as creating tickets, sending emails and assigning leads to sales reps.

Business intelligence

Information and analytics that help you better understand your customers and make better decisions.

About Freshworks Products

Freshdesk

Companies of all sizes looking to improve their customer service.
Multichannel help desk
Workflow automation
Self-service portal
Incident and change management
Analysis and reporting

Freshmarketer

IT teams and customer service departments looking to simplify their operations and improve customer satisfaction.
IT asset management
Incident and change management
Problem and knowledge management
Automation
Reports and analysis

Freshsales

Companies of all sizes looking to improve their customer service.
Multichannel help desk
Workflow automation
Self-service portal
Incident and change management
Analysis and reporting

Freshservice

IT teams and customer service departments looking to simplify their operations and improve customer satisfaction.
IT asset management
Incident and change management
Problem and knowledge management
Automation
Reports and analysis

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